The IT Service Desk Manager’s role is to direct the daily operations of an IT support desk. He or she is responsible for managing the performance of the Service Desk Analysts to ensure that service levels are achieved. The IT Service Desk Manager is responsible for confirming that the staff is meeting and/or exceeding expectations in regards to performance, defined metrics, and that standards and processes are followed to provide effective customer service and meet requirements.
Essential Job Functions:
Benefits and Perks
Onshore Outsourcing benefits include: Paid vacation, Health Insurance, 401K, Life Insurance, Casual dress code, Community Outreach Program, Onsite special events, Discounted Health Club memberships, and more!